It has been a rocky road getting there this year; however, after a three-hour discussion at the Monday evening, Aug. 5 meeting of the Greensboro City Council, the council voted in favor of a motion to provide the Interactive Resource Center in downtown Greensboro with $463,000 in order to help accomplish the city’s ongoing goal of addressing the major problem of homelessness in Greensboro.

 Unlike a lot of Greensboro City Council votes on the August 5 agenda, the funding for the Interactive Resource Center wasn’t a foregone conclusion: At a mid-July City Council meeting, the council members voted unanimously to postpone the decision on the proposed funding for the fiscal year – which started on July 1 – after a barrage of complaints regarding the facility and the actions of its users surfaced earlier in the calendar year.

Those who own businesses and residences in the surrounding area have expressed a flurry of concerns about fights around the facility, littering, noise and commotion and abusive behavior that some of the homeless users of the center have displayed toward business clients, college students using the transportation Depot and the residents in the area.

The center doesn’t offer beds for the homeless and it isn’t designed to be a place for the unhoused to sleep. Instead, it’s a place where the users can have computer and internet access, get personal hygiene items, clean up, shave and shower and get a hot meal.

The facility used to close down in the late afternoon every day; however, the Interactive Resource Center later added night hours as well and, after that, the number of complaints about the center rose to an alarming level.  While there are no beds in the facility, it’s not uncommon to see people at the center sleeping in chairs or with their head resting on a wooden table at night or during the day.

While the behavior of the center’s users was a key topic of discussion once again at the August 5 City Council meeting, some advocates for the homeless community placed the blame squarely on the Greensboro City Council member.

One speaker said that the homeless problem was a “failure of the City Council to provide social welfare programs.” Instead, he said, the council chooses to spend large amounts of money to beef up and “militarize” the Greensboro Police Department.

“You complain incessantly about trash,” he said, “but you don’t hire more sanitation workers or put up more trash receptacles.”

The speaker added, “You have set up the IRC to fail,”

Others blamed the location of the center as inappropriate while others were critical of the IRC’s leadership.

One business leader referred to what he called an excellent and well-balanced article in Greensboro’s City Beat weekly newspaper that, he said, took into account all sides of the issue including the views of actual users of the facility.

 He quoted those clients’ comments about IRC leadership.

One homeless person said, “They do nothing to help us,” while another was quoted as saying, “They ain’t running it right.”

The business owner said that, if the city was going to continue funding the facility, city leaders needed to make sure the money went to pay for services and not just to line the pockets of those running it. He added that a very high percentage of the city’s funding went to paying salaries at the IRC rather than establishing programs and services meant to help the homeless served at the center.

“You give them the money,” he said. “Make sure it is used for its intended purpose.”

At the meeting City of Greensboro staff was officially recommending and requesting that the City Council authorize a contract with Interactive Resource Center for Drop-in Center operations for the fiscal year 2024-2025. The agreement was initially the result of a competitive Request for Proposals the city conducted to “address housing and service needs of residents experiencing homelessness in our community.”

The application for the funding had been reviewed and evaluated by the City of Greensboro’s Proposal Review Committee and was it was scored and approved by staff for the amount of $463,000.

At the meeting, City Council members said that they truly hear the complaints from those who live and work in the area and they feel confident those issues can be mitigated.

At the Greensboro City Council’s July 16 meeting, the board unanimously voted to postpone a funding decision for the interactive resource center, largely citing safety concerns.

Since that meeting, leaders of the Resource Center and city staff have been discussing an action plan meant to address many of the problems and give city leaders confidence that the center can effectively carry out its assigned mission.

The IRC plans to, among other things, increase security at the facility and end a safe parking program that often led to people living out of their cars downtown.

Earlier this year, a letter from Guilford County Emergency Services informed the IRC staff that the medical response teams didn’t feel safe answering calls at the facility unless law enforcement backup accompanied them on the call or preceded them there.

While the funding was approved on August 5 for the fiscal year that ends on June 30, 2025, there are still many people who want to see the location moved, new leadership, and changes in strategy by the Greensboro City Council in the future.